- Can I make payment over phone?
- Can I come and collect?
- What is your return policy?
-
I have purchased an item from you and it's not working anymore, what should
I do?
-
Do
you share or sell my personal details to other companies?
- What is your privacy policy?
Sorry, we do not take orders over phone at this moment. Please order online.
Unfortunately we can not offer pickup facility for your purchase. If you need
next day delivery; please call 08712884476 to discus the shipping options.
Goods will only be accepted when Universal Distribution are notified within
14 days of the original invoice date.
No returns will be accepted without prior consent from Universal
Distribution. Please ensure that when goods are returned, they are sent via a
postal/carrier service which obtains a signature upon delivery as Universal
Distribution cannot accept liability for the goods unless they are signed for by
authorized personnel at Universal Distribution.
Goods being returned as faulty where no fault is found will incur a handling and
restocking charge. This charge is calculated as either an amount of £10.00 being
a minimum charge, or 20% of the invoice value (whichever is the greater). This
handling and restocking charge will be deducted from the value of the credit
note or credit card details will be requested whichever is applicable.
Goods returned for credit must be in a saleable condition and complete with all
manuals, components and undamaged original packaging, any software seals (if
applicable) must not have been broken. Damaged or incomplete goods shall not be
credited.
Goods being returned due to a mistake on the part of the Buyer will incur a
handling and restocking charge. This charge is calculated as either an amount of
£10.00 being a minimum charge, or 20% of the credit value (whichever is the
greater). The handling and restocking charge will be deducted from the value of
the credit note.
Acceptance of returns due to Buyer error will be at the discretion of Universal
Distribution. Goods will only be accepted when Universal Distribution are
notified within 14 days of the original invoice date.
All products purchased from universaluk.com is covered by minimum 2yrs
warranty. Cables without electronic components are covered by minimum of 10
years and up to 25 years! [Premium cables only]. If your purchased item fall in
any of these criteria, please email us and we will let you know what to
do next.
Universal Distribution will not disclose or sell your personal details to any
companies. Your email address and all details will be kept private. We use your
information only to process your order. We do not send random marketing emails
to personal email addresses (spam) and conform to the requirements of the Data
Protection Act, 1998. Please read our privacy policy for full
details.
Universal Distribution do not disclose buyers' information to third parties
other than when order details are processed as part of the order fulfillments.
In this case, the third party will not disclose any of the details to any other
third party.
Cookies are used on this shopping site to keep track of the contents of your
shopping cart, to store delivery addresses if the address book is used and to
store your details if you select the 'Remember Me' Option. They are also used
after you have logged on as part of that process. You can turn off cookies
within your browser by going to 'Tools | Internet Options | Privacy' and
selecting to block cookies. If you turn off cookies, you will be unable to place
orders or benefit from the other features that use cookies. Data collected by
this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
We do not send random marketing emails to personal email addresses (spam) and
conform to the requirements of the Data Protection Act, 1998.
| 
